Communication Control Officer

2 weeks ago

Providence, Rhode Island, United States InsideHigherEd Full time
Job Summary

The Communication Control Officer is a critical member of the Public Safety team, responsible for receiving, routing, and dispatching requests for services through the Communication Center. This role requires strong communication and organizational skills, as well as the ability to work effectively in a fast-paced environment.

Key Responsibilities
  • Operate the base station radio system in accordance with proper radio procedure and FCC regulations.
  • Dispatch assignments to field units concerning reported incidents of a criminal nature and/or requests for services.
  • Maintain a complete and accurate Radio Log for the tour of duty by means of data entry into the computerized CAD system.
  • Monitor and receive by radio, telephone, security and fire alarms, etc.; information relative to the public safety status of the University and surrounding community.
  • Determine the significance of the communication and according to established policies and procedures, with considerable latitude for judgment, initiate action and communicate information to field officers and other appropriate officials and agencies.
  • Maintain and prepare all logs and files as indicated, provide information to members and guests of the University; maintain a professional demeanor at all times.
  • Control keys of various organizations per written procedures and maintain the integrity of the key cabinet working with the University Lock Shop.
  • Monitor Providence Police and Fire Department radio frequencies and rebroadcast relevant information to patrol officers.

Requirements
  • Must have a voice compatible in tone and diction with the radio and telephone systems and be able to communicate effectively and coherently over law enforcement radio channels while initiating and responding to radio communications.
  • Must be capable of prioritizing tasks and handling a multiphasic position.
  • Must have strong verbal communications skills and be able to effectively communicate with people, including juveniles, by giving information and directions.
  • Must have strong typing/computer skills.
  • Must be at least 18 years of age and have a high school diploma/GED.
  • Must pass a physical examination administered by the University.
  • Must not have any felony or serious misdemeanor convictions.
  • Must pass a criminal background investigation.
  • Must successfully pass this Department's Communication Control Officer training program.
  • Must successfully complete a 12-month probationary period (6 months if promoted to position).
  • Must successfully pass an assessment of skills needed to perform dispatching skills, both listening and written assessment.

Benefits of Working at Brown

Information on the Benefits of Working at Brown can be found here.

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