Service Writer/Advisor

3 days ago


Wichita, Kansas, United States White Star Machinery Full time
Job Overview

White Star Machinery, a leading Bobcat dealership, is seeking an experienced Service Writer to join our dynamic team in Wichita, KS. This role offers excellent compensation and comprehensive benefits.

Our ideal candidate will have a strong mechanical aptitude, exceptional customer service skills, and a willingness to learn the inner workings of our business. The estimated annual salary for this position is $55,000 - $65,000, depending on experience.

Responsibilities:

  • Schedule all service work and supervise administration and warranty processes.
  • Take service requests from salesmen and customers as a service writer.
  • Understand and manage the billing process.
  • Answer phones and direct calls to the appropriate department.
  • Communicate with the Parts Department and Warehouse team for technician parts needs.
  • Verify parts are entered properly on service orders.
  • Assist the service manager in meeting department goals as needed.
  • Greet customers and assist with unloading/loading machines.
  • Communicate effectively with customers regarding technicians' findings.

Qualifications:

  • Excellent communication skills, both verbal and written.
  • Relevant experience is highly desirable.
  • Familiarity with the inner workings of a service drive is essential.
  • Must be able to pass a drug screen.

Benefits:

  • Comprehensive health insurance.
  • Boot and safety glasses reimbursement.
  • Christmas savings program.
  • Paid vacation and flex time.
  • Matching 401(k) plan.
  • Profit sharing and bonus program.
  • Short- and long-term disability.
  • Company-paid life insurance.
  • Critical care and accident insurance.
  • Employee assistance program.
  • Paid training opportunities.
  • Many opportunities for advancement (We prefer to promote from within).
  • A family-friendly company environment.

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