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Global Patient Travel Coordinator
2 months ago
We are seeking a highly organized and detail-oriented Global Patient Travel Coordinator to join our team at Medpace. As a key member of our Patient Travel Services team, you will be responsible for coordinating travel logistics for patients participating in clinical trials.
Key Responsibilities- Main Point of Contact: Serve as the primary point of contact for patients, clinic nurses, and internal stakeholders to receive and fulfill travel and payment requests.
- Study Setup: Collaborate with clients and trial managers to create guidelines and parameters for each new study, including setting up processes in our portal, finance, and generating materials from existing templates.
- Logistics Coordination: Liaise with patients, clinic nurses, and external vendors to coordinate logistics and translation needs, ensuring seamless travel arrangements.
- Financial Management: Track spending and prepare monthly usage financial reporting to ensure accurate and timely reimbursement of out-of-pocket expenses.
- Communication: Maintain effective and efficient communication with patients, clinic nurses, and internal stakeholders to ensure a positive experience for patients.
- Education: Bachelor's degree in a related field.
- Experience: Minimum 2 years of experience in a patient-facing role, preferably in a clinical research or healthcare setting.
- Skills: Strong knowledge of global travel logistics, infrastructure, and cost drivers, as well as experience working with patients and clinic nurses.
- Language: Spanish speaking is a bonus, but not essential.
- Computer Skills: Proficient in Microsoft Office products, including Word, Excel, and PowerPoint.
Medpace is a full-service clinical contract research organization (CRO) providing Phase I-IV clinical development services to the biotechnology, pharmaceutical, and medical device industries. Our mission is to accelerate the global development of safe and effective medical therapeutics through our scientific and disciplined approach.
