Customer Service Representative and Sales Professional

3 weeks ago


Sterling Heights, Michigan, United States Rack Room Shoes Full time
Job Description

We are looking for a highly motivated Customer Service Representative and Sales Professional to join our team at Rack Room Shoes in Dulles Town Crossing. As a key member of our sales team, you will be responsible for providing exceptional customer service, meeting sales goals, and maintaining a well-organized store environment.

Key Responsibilities:
  • Process all sales and POS terminal transactions in accordance with policy and procedure.
  • Maintain awareness of Loss Prevention concerns involving customers and staff members.
  • Participate in physical inventories, assist in shipping and receiving merchandise, and participate in merchandise placement on the sales floor when needed.
Working Relationships:

This role requires effective communication and interpersonal skills to deal with external contacts (customers) and all levels of employees. You will also work closely with customers, sales associates, store management, and district/regional managers.

Required Skills and Qualifications:
  • Basic math skills and experience in retail sales, preferably specialty retail or footwear.
  • Familiarity with visual merchandising principles and Store Presentation Standards.
  • Interpersonal skills necessary to interact effectively with customers and colleagues.
Compensation and Benefits:

The estimated salary for this role is $42,000 - $52,000 per year, depending on experience. In addition to competitive pay, we offer benefits including opportunities for career growth and development.



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