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Supervisor

2 months ago

Fresh Meadows, New York, United States AMC Theatres Full time
Job Overview

We are seeking a highly motivated and organized Theatre Operations Coordinator to join our team at AMC Theatres. As a key member of our operations team, you will be responsible for coordinating and leading theatre crew to achieve AMC's goals. This role requires strong communication and leadership skills, as well as the ability to work effectively in a fast-paced environment.

Key Responsibilities

• Coordinate and coach theatre crew to perform essential functions of their positions
• Reinforce AMC's policies and procedures with theatre crew
• Observe theatre crew performance and provide feedback to management for discipline and performance evaluations
• Optimize theatre crew placement on a round-by-round basis
• Lead teams and consistently achieve results through resources
• Supervise, coach, and coordinate theatre crew to execute and comply with Safe and Clean protocols
• Perform daily operational and administrative duties as assigned
• Oversee opening and closing procedures outside of operating hours
• Provide access to vendors for repairs and deliveries outside of operating hours
• Assist management with floor operations
• Assign registers and distribute banks
• Maintain and reconcile floor safes
• Pull and count cash, cash equivalents, and coupons from individual drawers and enter results into computer system
• Prepare deposits and banks
• Accurately complete cash handling forms and maintain and balance cash handling fund
• Perform daily opening, closing, operational, and administrative duties
• Assist in the preparation of the theatre crew schedule with final weekly document approval from a manager
• Participate in the daily inventory processes
• Open tickets for system support issues and follow-up for resolution
• Resolve guest questions, concerns, and issues
• Research guest issues related to AMC Stubs and credit card refund authorizations
• Distribute and reconcile passes
• Maintain regular personal attendance for all scheduled shifts to ensure timely performance of duties
• Uphold AMC's Business Practice Standards and ensure compliance with company programs
• Ability to work and meet deadlines with minimal supervision
• Perform other duties as directed by management

Requirements

• Age 18 or older (other location-specific age requirements may apply)
• Standing, walking, lifting, twisting, and bending on a frequent basis
• Ability to lift up to 50 pounds and carry it up to 90 feet (or deposit into dumpster or trash compactor)

About AMC

AMC is a leading entertainment company that has been innovating since 1920. We deliver premium sight and sound, new and improved food and beverage options, and diverse content in our state-of-the-art theatres. We focus on delivering friendly, superior service to our guests. We lead by example, have fun, and give back to the communities in which we live and work. If you feel motivated and energized by our culture, and if you can name your three favorite movies in the next 30 seconds, then AMC may be the right place for you. We offer competitive compensation, excellent benefits, and an environment that encourages teamwork, inclusion, collaboration, and results.