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Client Engagement Manager, Forage Solutions

2 months ago

Richmond, Virginia, United States EAB Full time
Job Overview

About EAB

EAB is dedicated to enhancing educational outcomes and strengthening communities. We collaborate with over 2,800 institutions to facilitate transformative advancements through data-informed insights and superior capabilities. Our partnerships span from early education to career development, focusing on enrollment, student success, institutional strategy, data analytics, and advancement. We customize our research, technology, and marketing solutions to address the distinct needs of each leadership team and the individuals they serve.

Our commitment extends beyond our partners to our employees, ensuring a fulfilling work environment and community involvement. Discover our accolades that reflect our dedication to employee satisfaction.

About Forage

Forage specializes in providing premier virtual job simulations and career preparation resources for students globally. These simulations offer a genuine glimpse into various companies and career trajectories, empowering students to make informed decisions post-graduation. Forage aids over 100 companies in enhancing brand visibility among students, identifying and nurturing high-potential candidates, and streamlining the recruitment process. As the enterprise technology division of Seramount, a part of EAB, Forage delivers talent solutions to over 500 corporations, including numerous Fortune 1000 companies.

Position Summary:

Client Engagement Manager, Forage

We are seeking a Client Engagement Manager (or Senior Client Engagement Manager) to become an integral part of our Program Production Team. This role involves collaborating closely with clients as their primary contact during the onboarding phase and overseeing the development of our virtual job simulations.

The Forage Program Production Team partners with corporate employers to design, create, and implement tailored online job simulations. These programs are crafted to replicate the actual responsibilities that early-career candidates will encounter in specific roles at various companies, providing immersive experiences that equip candidates with essential skills for the workforce.

Our corporate partners include global Fortune 1000 companies that are actively recruiting early talent, such as KPMG, BCG, Walmart, Electronic Arts, and Lululemon. As the initial point of contact for our corporate partners, the Client Engagement Manager plays a vital role in ensuring a top-tier onboarding experience and fostering enduring relationships with clients.

Key Responsibilities:

  • Oversee the onboarding process of clients, typically spanning 3-4 months, serving as the main customer liaison. This includes:
    • Conducting kickoff and alignment meetings with key stakeholders
    • Clarifying customer objectives for job simulation development and ensuring alignment with Forage's goals
    • Maintaining prompt and professional communication with clients, including timely responses and coordination with internal teams and freelancers
    • Ensuring that client branding and objectives are accurately represented in job simulations
    • Documenting progress and actions consistently
    • Facilitating clear communication with Forage and EAB team members
    • Representing the Forage and EAB brands with professionalism
  • Manage project timelines for each program through the production phases to meet established launch dates, including:
    • Consistently meeting deadlines and delivering quality results
    • Conducting effective client meetings
    • Setting mutual goals that accommodate the needs of client recruiters and students
    • Utilizing AI tools to generate relevant content
    • Editing AI-generated learning content for each simulation, collaborating with subject matter experts as necessary
    • Regularly following up with clients to gather pertinent information
  • Initiate and lead efforts to enhance the production process, focusing on speed, scalability, and quality.

Qualifications:

  • Bachelor's degree (or equivalent experience) with 2-4+ years in a professional setting
  • Minimum of 2 years in a client-facing role
  • Strong client management abilities, with a focus on delivering exceptional experiences while managing expectations
  • Meticulous attention to detail and commitment to quality
  • Proven capability to manage multiple tasks in a dynamic environment
  • Results-oriented mindset with experience in managing complex projects to completion
  • Excellent communication skills, both verbal and written, with the ability to facilitate meetings
  • Strong organizational skills and the ability to multitask effectively
  • Willingness to embrace new responsibilities and develop skills
  • Proficient in computer applications (e.g., Microsoft Office, Notion, ChatGPT) and open to learning new tools
  • Comfortable working in a remote, globally distributed team, with flexibility to accommodate various time zones.

Preferred Qualifications:

  • 2-4+ years of experience with large enterprise clients
  • Familiarity with AI tools and content generation
  • Passion for enhancing career development for emerging talent
  • Commitment to diversity and inclusion in the workplace.

We encourage individuals from diverse backgrounds to apply, as we value a range of perspectives and experiences.

Compensation:

The expected starting salary for this position ranges from $50,000 to $74,000 annually, with actual compensation varying based on experience, skills, and location. Additionally, this role is eligible for discretionary bonuses based on performance.

Benefits:

EAB offers a comprehensive benefits package, including:

  • Medical, dental, and vision insurance; dependents and domestic partners included
  • 20+ days of paid time off annually, plus holidays
  • Flexible leave for community service and fitness activities
  • 401(k) plan with company matching
  • Health savings and flexible spending accounts
  • Employee assistance programs
  • Wellness initiatives and gym discounts
  • Parental leave and support for nursing employees
  • Life, AD&D, and disability insurance
  • Access to employee resource groups and professional development opportunities

Benefits commence on the first day of employment.

EAB is an Equal Opportunity Employer, making employment decisions based on qualifications and business needs without discrimination.