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Customer Service Representative

2 months ago

Truth or Consequences, New Mexico, United States Frontier Management (OR) Full time
Job Summary

We are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at Frontier Management (OR). As a key member of our staff, you will be responsible for providing exceptional customer service to our residents, families, and staff.

Key Responsibilities
  • Customer Service: Meet and greet new residents, explain and orient them to facility services, and resolve customer requests, questions, and complaints.
  • Liaison: Serve as a liaison between residents and other departments, conduct inquiries on customer satisfaction, and report information using recommended tools and forms.
  • Discharge Planning: Coordinate discharge planning with residents, families, rehab, nursing, and referrals to agencies.
  • Administrative Support: Complete clerical work for administrative and facility personnel, open, deliver, and forward mail, transcribe materials, record appointments and meetings, and file necessary documents.
  • Communication: Answer telephone calls, direct callers to the correct station, take messages for staff members, and answer questions according to nursing home policy.
Requirements
  • Education: High school diploma required.
  • Skills: Proficiency with Microsoft Office: Word, Excel, and Outlook, effective communication skills, and ability to maintain positive relationships with residents, families, staff, and other stakeholders.
What We Offer

We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.