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Customer Service Representative III

2 months ago

Myrtle Beach, South Carolina, United States BlueCross BlueShield of South Carolina Full time

We are seeking a highly skilled Claims Customer Service Advocate III to join our team at BlueCross BlueShield of South Carolina. In this role, you will be responsible for providing exceptional customer service and support to our members. Your primary focus will be on resolving claims-related issues in a timely and accurate manner.

Key Responsibilities:

  • Respond to customer inquiries and resolve claims-related issues via phone, email, and in-person interactions.
  • Process and investigate claims in a thorough and efficient manner.
  • Communicate with customers to gather information and provide updates on claim status.
  • Collaborate with internal teams to resolve complex claims issues.
  • Meet or exceed performance metrics and quality standards.

Requirements:

  • High school diploma or equivalent required; associate's or bachelor's degree preferred.
  • Minimum 2 years of experience in customer service or claims-related field.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and meet productivity standards.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.