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Service Manager

2 months ago

Garden City, Michigan, United States Chipotle Mexican Grill Full time

Job Summary:

The Service Leader is a key member of our restaurant team, responsible for ensuring a positive customer experience by maintaining a clean, organized, and efficient service area. This role requires strong leadership skills, attention to detail, and the ability to work effectively in a fast-paced environment.

Key Responsibilities:

  • Maintain a clean and organized service area, including the dining room, kitchen, and restrooms.
  • Ensure that all food is prepared and served safely and to the highest quality standards.
  • Train and develop front-of-house crew members to provide excellent customer service.
  • Monitor and maintain accurate records of food safety and quality control procedures.
  • Assist with inventory management, ordering supplies, and maintaining a well-stocked service area.
  • Collaborate with the kitchen team to ensure seamless service and minimize wait times.
  • Address customer complaints and concerns in a professional and courteous manner.
  • Participate in ongoing training and development to stay up-to-date on company policies and procedures.

Requirements:

  • Previous experience in a fast-paced food service environment.
  • Strong leadership and communication skills.
  • Ability to work effectively in a team environment.
  • Attention to detail and ability to maintain accurate records.
  • Basic math skills and ability to handle cash and operate a point-of-sale system.
  • Ability to stand for long periods and lift up to 50 pounds.