Implementation Specialist

1 week ago


Hamtramck, Michigan, United States Insight Global Full time
Implementation Specialist

Insight Global is seeking an experienced Implementation Specialist to support a QSR client in integrating Oracle Simphony at two international locations. Our global client is currently using a homegrown system but has recently expanded to two new franchises in Southeast Asia, where the homegrown application is not applicable. With this, our client needs to integrate Simphony to support the two new franchises. In this role, we are looking for an individual who has previously supported a Quick Service Restaurant from beginning to end in the implementation of Simphony POS. This will include discovery, prerequisites, installations, configurations, deployment, and post-activities of Oracle Simphony. We require an individual who has supported clients in the restaurant industry, can take direction from corporate teams, work with Oracle on discovery, and communicate with international locations. We are seeking a hands-on individual who can configure and deploy Simphony and work with 3rd parties on installations. This is a 12-month contract, and plans to convert. The client is looking to implement Simphony in other locations throughout the growth of this specific QSR.

Key Responsibilities
  • Implement Oracle Simphony from discovery to post-activities
  • Support clients in the restaurant industry
  • Work with Oracle on discovery and communicate with international locations
  • Configure and deploy Simphony
  • Work with 3rd parties on installations
Requirements
  • 5+ years' experience implementing Oracle Simphony (or 5 years with independently leading implementation of POS and 1 or more of Simphony)
  • Quick Service Restaurant (QSR) experience
  • Ability to educate, strategize, and manage POS implementations
  • Experience gathering requirements from Oracle, Franchises, and Corporate
  • Ability to track key metrics of implementation
  • Experience deploying Oracle Simphony
  • Experience configuring menus, software, and other components within Simphony and setting up with POS and more
  • Experience working with installers or installments of Simphony
  • Team player, great attitude, and communication
Benefits

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.



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