Guest Services Representative

2 weeks ago


Fremont, Nebraska, United States Avantic Lodging Enterprises Full time
Job Overview

Avantic Lodging Enterprises is seeking a highly skilled Guest Services Agent to join our team. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring a warm and welcoming experience from check-in to check-out.

Key Responsibilities
  • Register guests and process check-ins and check-outs in a friendly and efficient manner.
  • Provide accurate and timely information to guests regarding hotel services, facilities, and hours of operation.
  • Handle guest inquiries and resolve issues in a professional and courteous manner.
  • Process room reservations and modifications, ensuring accurate and up-to-date information.
  • Maintain a high level of knowledge about hotel services, amenities, and promotions.
  • Collaborate with other departments to ensure seamless guest experiences.
  • Perform administrative tasks, such as data entry and record-keeping.
  • Adhere to Avantic Lodging Enterprises' policies and procedures.
Requirements
  • High school diploma or equivalent required.
  • Previous experience in a hotel or customer service role preferred.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask effectively.
  • Basic arithmetic skills and ability to handle cash and credit transactions.
  • Knowledge of hotel operations and services.
Working Conditions

The Guest Services Agent will work in a fast-paced environment, interacting with guests and colleagues in a professional and courteous manner. The role requires standing for long periods, using a computer, and communicating effectively with guests and colleagues.



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