Pace University Technical Support Specialist

1 week ago


Pleasantville, New Jersey, United States Pace University Full time
About the Role

We are seeking a highly skilled and motivated individual to join our team as a Technical Support Specialist at Pace University.

This is a part-time position that will provide technical support to students, faculty, and staff across campus. The ideal candidate will have excellent problem-solving skills, a strong understanding of computer hardware and software, and the ability to work effectively in a fast-paced environment.

Key Responsibilities
  • Provide technical support for PC's and Mac's (both desktop and laptop) including troubleshooting hardware and software problems, answering phones, replacing printer toner cartridges and printer paper, assisting users with printing services, troubleshooting mobile devices, activating campus accounts, user account activation, password resets, problems with Portal, Blackboard, and email
  • Assist on-campus and off-campus users by troubleshooting with remote support tools, perform virus scans and virus removal using free and licensed virus removal tools
  • Assist users with advanced Pace systems such as Kronos timesheets, SAS, and SPSS
  • Conduct image back-ups and image deployments as well as work on open-source software and services
  • Lead other student workers and execute specific tasks assigned by supervisors/ managers
Requirements
  • Must possess mid to advanced computing skills and basic troubleshooting methodology
  • Strong Knowledge of Microsoft Windows and Apple OS X
  • Programming skills are preferred, such as VB scripting and batch file creation
  • Basic knowledge of hardware functionality and replacement
  • Ability to act efficiently with multi-tasking and problem-solving abilities in a busy work environment
Working Conditions

The Student Assistant's primary job functions will be located in the Client Support Office/CRC Walk-In Center and occasionally assisting the IT Help Desk as needed with level 1, 2, and 3 type support.

Some heavy lifting may be required (~30lbs).



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