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Valet Attendant

2 months ago

Miami, Florida, United States Reimagined Parking Full time
Job Summary

We are seeking a highly skilled and customer-focused Valet Attendant to join our team at Reimagined Parking. As a Valet Attendant, you will be responsible for ensuring the safe and efficient parking of guest vehicles while delivering exceptional service that exceeds our customer's expectations.

Key Responsibilities
  • Parking Operations: Mobilize and coordinate the valet process by retrieving keys, retrieving vehicles for waiting guests, loading guest vehicles, and issuing tickets and/or leveraging electronic devices to enter customer information.
  • Customer Service: Foster customer success, happiness, and retention by building customer rapport, addressing customer inquiries, and providing directions when needed.
  • Brand Ambassador: Act as a fast-moving courteous company brand ambassador by interfacing with guests, opening guest vehicle doors, and unloading vehicles.
  • Vehicle Safety and Security: Deploy vehicle safety and security procedures to direct traffic, barricade positions, park guest cars in applicable spaces, inspect vehicles for damage, and report incidents and claims to location-designated leadership.
  • Financial Operations: Pioneer financial operations by requesting and collecting relevant fees and reconciling end-of-shift revenue.
Requirements
  • Age and License: At least 18 years of age and a valid driver's license.
  • Driving Skills: Ability to operate manual transmission vehicles (stick shift).
  • Customer Service Skills: Excellent customer service and communication skills.
  • Driving Record: Acceptable driving record and motor vehicle report (MVR).
  • Adaptability: Ability to learn quickly and use sound decision making to thrive in fast-paced environments.
  • Physical Demands: Ability to move from valet stand to customer cars by walking or running for extended periods of time, sometimes for the entire duration of the shift.
Benefits
  • Medical, Dental, and Vision Insurance
  • Life and Disability Insurance
  • 401K Plan with Generous Employer Match and Immediate Vesting
  • Generous Paid Time Off (PTO)