Customer Booking Specialist

3 weeks ago


Wilmington, Delaware, United States Never Stop Select Services Full time

We are looking for a dedicated Customer Booking Specialist to join our team at Never Stop Select Services in Wilmington, NC. As a key member of our team, you will be responsible for booking and managing vacation reservations for our guests, providing exceptional customer service and ensuring that every guest has an unforgettable experience.

About the Role

This is an excellent opportunity for individuals who enjoy working with people and have excellent communication skills. As a Customer Booking Specialist, you will be working closely with our team to book and manage vacation reservations for our guests, using persuasive skills to encourage them to make bookings.

You will be responsible for engaging with guests via outbound calls to help them plan and finalize their vacation reservations, while collecting payments and guiding guests through the payment process. You will also be following a proven process to achieve goals and deliver results.

What We Offer:

  • A competitive salary of $22/hour, plus weekly performance bonuses
  • A supportive work environment with opportunities for growth and development
  • The chance to work with a dynamic team that values innovation and creativity

Key Responsibilities:

  • Book and manage vacation reservations for guests, providing exceptional customer service
  • Engage with guests via outbound calls to plan and finalize vacation reservations
  • Use persuasive skills to encourage guests to make bookings
  • Collect payments and guide guests through the payment process
  • Follow a proven process to achieve goals and deliver results

Requirements:

  • High energy and positivity, with a passion for working with people
  • Excellent communication and interpersonal skills
  • Dependability, punctuality, and a focus on success
  • A coachable attitude, with a willingness to learn and improve
  • A process-oriented mindset, with a focus on delivering consistent results

Benefits:

  • A comprehensive benefits package, including health insurance and paid time off
  • A 401(k) retirement plan, with company matching
  • Opportunities for professional development and career advancement


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