Assistant Community Manager
2 weeks ago
Description:
The Assistant Community Manager plays a vital role in ensuring the success of our property management team. This dynamic individual will provide exceptional customer service, support leasing staff, and contribute to achieving revenue and customer service goals.
Key Responsibilities:
1. Provide a welcoming environment for residents and guests, embodying our company culture and maintaining the highest standards.
2. Respond promptly to resident complaints, questions, and requests, addressing and resolving issues efficiently.
3. Collaborate with the community manager and maintenance staff to resolve issues and ensure resident satisfaction.
4. Present a professional appearance and adhere to established dress code policies.
5. Drive leasing efforts to achieve occupancy goals, directing the leasing team to respond to leads and follow up with residents.
6. Maintain accurate records of incoming traffic and follow-up contacts using resident management software.
7. Possess in-depth knowledge of our properties, including pricing, availability, floorplans, and amenities.
8. Stay informed about local market trends and complete market surveys as required.
9. Ensure timely renewal offers and work to bolster resident retention.
10. Organize community events and foster a sense of resident appreciation.
Requirements:
1. Basic computer knowledge, including proficiency in Microsoft Word, Excel, and Outlook.
2. Excellent customer service skills and experience in social media and technology.
3. Ability to act independently and make decisions.
4. Excellent verbal and written communication skills.
5. Flexibility to work weekends, overtime, and other unscheduled time if needed.
Education and Experience:
1. A minimum of 3 years' experience in property management.
2. Valid driver's license in the state of residence.
3. Proficiency in Microsoft Excel and Word, and property management software.
Physical Requirements:
1. Prolonged periods of sitting and working on a computer.
2. Ability to lift up to 15 pounds at times.
Compensation details: 23-23 Hourly Wage
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