Customer Technical Support Specialist

1 week ago


Olean, New York, United States Siemens Energy Full time
About the Role

We are seeking a highly skilled Customer Technical Support Engineer to join our team at Siemens Energy. As a key member of our technical services team, you will play a critical role in supporting our customers across the globe.

Key Responsibilities
  • Provide technical support and leadership for root cause investigations
  • Support the creation of inspection plans, review findings, and develop repair plans for existing equipment
  • Update fleet records to reflect steam turbine and valve configurations
  • Support the technical services case queues by reviewing fleet data and answering questions asked by internal and external customers
  • Provide technical instructions to manufacturing, supply chain management, or field service for disposition of product deviations
  • Lead and/or support steam turbine R&D projects by performing calculations, ensuring drawings are issued to required dates, and completing tasks within allocated budgets
  • Provide mark-ups and information to direct drafting personnel so that they may correctly revise existing engineering drawings and/or create new engineering drawings
  • Review, modify, and sign-off engineering drawings
  • Provide technical instructions to the field in support of turbine installation or troubleshooting activities
  • Learn from others in the organization and teach others in the organization what you know
  • Support business cost reduction and process improvement initiatives
Requirements
  • Bachelor of Science in Engineering required. Mechanical field preferred.
  • 3 years of relevant experience required, with at least 1 year of technical engineering experience with rotating equipment. Fundamental understanding of mechanical engineering principles required;
  • Problem-solving mentality and the ability to collaborate with internal and external business partners to create solutions
  • Rotating equipment product knowledge and familiarity with the product design
  • Knowledge of root cause analysis and the process, and curiosity about creating customer-focused solutions
  • Approximately 25% travel, both domestic and international with ability to obtain a passport
  • Occasional work during off-hours and weekends is required to support 24/7 operations
  • Must be willing to relocate if not in commuting distance of Trenton, NJ, Olean, NY, or Houston, TX
  • Applicants must be legally authorized for employment in the United States without need for current or future employer-sponsored work authorization
About Siemens Energy

At Siemens Energy, we are more than just an energy technology company. We meet the growing energy demand across 90+ countries while ensuring our climate is protected. With more than 94,000 dedicated employees, we not only generate electricity for over 16% of the global community, but we're also using our technology to help protect people and the environment.

What We Offer
  • Career growth and development opportunities
  • Supportive work culture
  • Company paid Health and wellness benefits
  • Paid Time Off and paid holidays
  • 401K savings plan with company match
  • Family building benefits
  • Parental leave


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