Technical Support Specialist
5 days ago
We are seeking an experienced Technical Support Analyst to join our team at TEKsystems. As a Technical Support Analyst, you will be responsible for providing technical support and problem resolution for information systems customers.
Key Responsibilities:- Utilize Altiris/Symantec Ticketing system for Incident Management
- Provide technical support and problem resolution for information systems customers
- Configure, install, and support microcomputer hardware and software
- Research, evaluate, and recommend new hardware and software technologies
- Develop and write specifications and procedures for the installation and use of a variety of information system technologies
- Prepare monthly status reports, project summaries, and technical recommendations
- Provide client training regarding use of System standard hardware and software
- Utilize the IT Project Management tool and procedures for appropriate projects
- 1+ years of End User Support (remote and onsite) Experience for desktops, laptops, tablets, phones, etc.
- 1+ years Windows Troubleshooting (Windows 7 and 10)
- 1+ years' experience with Active Directory
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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