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Customer Service Representative

2 months ago

Moorhead, Minnesota, United States The Sherwin-Williams Company Full time
Customer Service Specialist

This is a critical role in the success of our retail stores. As a Customer Service Specialist, you will work closely with wholesale and retail customers to understand their needs, provide expert advice on Sherwin-Williams products, and recommend solutions that meet their requirements. Your goal will be to deliver exceptional customer service, resolve any concerns promptly, and maintain the high quality and visual standards of our products and store.

Key Responsibilities:
  • Provide excellent sales service to customers, ensuring high levels of satisfaction
  • Assist customers in person and over the phone, determining their needs and presenting appropriate products and services
  • Build strong relationships with wholesale and retail customers, understanding their needs and preferences
  • Process sales transactions accurately and consistently, adhering to policies and procedures
  • Meet sales goals on a monthly, quarterly, and yearly basis, while maintaining a high level of customer satisfaction
  • Maintain precise work order files and formulas, ensuring accuracy and efficiency
  • Pull products from the sales floor or warehouse, as needed, to meet customer demands
  • Tint and mix products to customer specifications, ensuring quality and consistency
  • Stock shelves and set up displays, maintaining a visually appealing store environment
  • Clean store equipment, ensuring it is in good working condition
  • Load and unload delivery trucks, as needed, to receive and distribute products
  • Assist in making deliveries, as needed, to meet customer needs
  • Maintain in-stock and presentable condition assigned areas, ensuring a positive customer experience
  • Remain knowledgeable on products offered, discussing available options with customers
  • Comply with inventory control procedures, ensuring accurate tracking and management
  • Suggest ways to improve sales, contributing to the store's success
Requirements:
  • Must be at least 18 years of age
  • Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
  • Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
  • Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
Preferred Qualifications:
  • Have a valid, unrestricted Driver's License
  • Have at least a High School diploma or GED
  • Have at least one (1) year experience working in a delivery, retail, or customer service position
  • Have previous work experience selling paint and paint-related products
  • Have previous work experience operating tinting and mixing equipment
  • Ability to read, write, comprehend, and communicate in more than one language
  • Ability to read, write, comprehend, and communicate in Spanish