Area Vice President
1 day ago
Everstory Partners is a leading provider of cemetery and funeral services, dedicated to creating supportive spaces for individuals and families to find solace and meaning in the midst of loss. Our mission is built on a deep understanding of the complex nature of grief, and we strive to provide compassionate and personalized support to those who need it most.
Job SummaryWe are seeking an experienced and results-driven Area Vice President to lead our regional operations and drive business growth. As a key member of our leadership team, you will be responsible for managing a team of General Managers and Sales Managers, developing and implementing business strategies, and ensuring high levels of customer satisfaction and financial performance.
Key Responsibilities- Develop and manage leaders to achieve exceptional results through coaching, role modeling, and effective performance management.
- Measure and analyze operational performance, identifying areas for improvement and implementing strategic solutions to drive profitability and meet or exceed sales and operational goals.
- Promote service excellence by establishing priorities, providing support and guidance, and holding teams accountable for implementing best practices.
- Drive area financial performance through sales and revenue growth, expense management, and net operating income (NOI) growth.
- Create and implement business plans to achieve financial goals, including budgeting, monitoring, and corrective action planning.
- Foster a culture of excellence across all area locations through company training programs, employee meetings, staff development, performance management, and communication.
- Recruit, hire, coach, and manage the performance of General Managers and their direct reports.
- Partner with support center departments to launch initiatives and provide resources needed within the area.
- Practice advanced planning skills to develop and guide management teams in resolving today's business issues while focusing on tomorrow's business needs.
- Collaborate with all necessary parties to ensure that infrastructure and capital equipment projects are well managed and on-time.
- Apply solid decision-making skills, industry knowledge, and sound judgment to address issues with which General Managers need assistance.
- Act as the ultimate problem solver, identifying and solving problems, and networking solutions.
- Travel to properties regularly to ensure that locations conform to workplace health and safety requirements and provide a safe and positive work and visitor experience.
- Bachelor's degree in business or related field preferred but not required.
- 5-7 years of direct sales and operations management experience, preferably within the cemetery industry.
- Must possess a valid driver's license and access to a personal vehicle.
- Multi-site management experience strongly preferred.
- Proven track record of achieving profitable sales growth and managing the dynamics of change.
- Proven track record of managing an effective sales team.
- Excellent oral and written communication skills.
- Ability to lead and develop teams.
- Effectively manages individuals and a variety of functional work areas with multiple departments across multiple locations.
- Ability to establish and maintain trust with all stakeholders - customers, business partners, investors, and coworkers.
- Ability to develop new and effective methods of handling location issues, including internal and external customer complaints and issues.
- Excellent customer service skills.
- Critical thinking skills to solve operational challenges.
- Pro-active, understands urgency and priorities in getting tasks accomplished.
- Detail-oriented with the ability to multi-task competing priorities.
- Proficiency in Microsoft Office Suite (Word, Excel) CRM, and P&L software.
Everstory Partners is proud to provide our employees with a quality work environment and opportunity for both personal and professional growth. As part of our ongoing commitment, we offer a competitive benefits package for our Full-Time Employees, including medical, dental, 401k with a company match, life, short-term disability, long-term disability, vision, tuition reimbursement, employee discount programs, generous PTO programs, volunteer opportunities, and much more.
Everstory Partners is an Equal Opportunity Employer and is committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, national origin, age, sex, religion, disability, sexual orientation, marital status, military or veteran status, gender identity or expression, or any other basis protected by local, state, or federal law.
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