Driver Support Shift Supervisor
6 days ago
At Swift Transportation, we are seeking a highly skilled and experienced Driver Support Shift Supervisor to join our team. As a key member of our operations team, you will be responsible for providing daily guidance and assistance to assigned driver support specialists and/or supervisors.
Key Responsibilities:- Oversee Driver Support for assigned area ensuring appropriate staffing levels and operating within budget constraints.
- Ensure assigned employees have career development plans that provide the organization with strong bench strength for future leaders and specialized individual contributors.
- Ensure processes and procedures meet organizational requirements and are accurately utilized by Driver Support Specialists.
- Assist in the development and implementation of department and team goals.
- Monitor productivity, encourage engagement and provide clarification of goals.
- Ensure management defined metrics are adhered to during assigned shift.
- Coordinate with leadership and assist in staff scheduling.
- Update all Kronos times and monitor for accuracy.
- Assist with Comdata and dispatch problems as necessary.
- Assist with fuel and routing issues of drivers.
- Promote driver safety at all times.
- Assist with emergency situations issues where law enforcement is involved and/or issues that involve driver compliance.
- 2+ years related experience in call center and/or transportation operations required.
- Previous project management experience preferred.
- Previous experience working in Transportation/Logistics industry preferred.
- Associates or equivalent combination of education and/or experience required.
- Must be proficient in all products within the Microsoft Office Suite.
- Must possess excellent communication skills.
- Must be able to solve problems and work in high pressure situations.
- Must be able to work in a fast-paced environment.
- Competitive starting salary commensurate with experience and geographic location.
- Potential bonus pay based on company performance.
- Opportunities to volunteer and give back to local communities.
- Comprehensive Benefits Package which includes: 401(K), Medical, Dental, Vision, Disability, Supplemental and Life Insurance, Paid Time Off, Employee Stock Purchase Plan.
The Company is an equal employment opportunity employer. We are committed to creating a diverse and inclusive work environment where everyone has the opportunity to succeed.
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