Driver Support Shift Supervisor

2 weeks ago


Phoenix, Arizona, United States Swift Transportation Full time
Job Title: Driver Support Shift Supervisor

At Swift Transportation, we are seeking a highly skilled and experienced Driver Support Shift Supervisor to join our team. As a key member of our operations team, you will be responsible for providing daily guidance and assistance to assigned driver support specialists and/or supervisors.

Key Responsibilities:
  • Oversee Driver Support for assigned area ensuring appropriate staffing levels and operating within budget constraints.
  • Ensure assigned employees have career development plans that provide the organization with strong bench strength for future leaders and specialized individual contributors.
  • Ensure processes and procedures meet organizational requirements and are accurately utilized by Driver Support Specialists.
  • Assist in the development and implementation of department and team goals.
  • Monitor productivity, encourage engagement and provide clarification of goals.
  • Ensure management defined metrics are adhered to during assigned shift.
  • Coordinate with leadership and assist in staff scheduling.
  • Update all Kronos times and monitor for accuracy.
  • Assist with Comdata and dispatch problems as necessary.
  • Assist with fuel and routing issues of drivers.
  • Promote driver safety at all times.
  • Assist with emergency situations issues where law enforcement is involved and/or issues that involve driver compliance.
  • Proactively work to assist others in achieving the organization's objectives.
Qualifications:
  • 2+ years related experience in call center and/or transportation operations required.
  • Previous project management experience preferred.
  • Previous experience working in Transportation/Logistics industry preferred.
  • Associates or equivalent combination of education and/or experience required.
  • Must be proficient in all products within the Microsoft Office Suite.
  • Must possess excellent communication skills.
  • Must be able to solve problems and work in high pressure situations.
  • Must be able to work in a fast-paced environment.
What We Offer:
  • Competitive starting salary commensurate with experience and geographic location.
  • Potential bonus pay based on company performance.
  • Opportunities to volunteer and give back to local communities.
  • Comprehensive Benefits Package which includes:
    • 401(K)
    • Medical, Dental, Vision, Disability, Supplemental and Life Insurance
    • Paid Time Off
    • Employee Stock Purchase Plan


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