Director of Customer Service Excellence
5 days ago
Job Summary:
The Patient Relations Manager is responsible for ensuring the efficient operations of the walk-in office, providing excellent customer service, and managing complaints and grievances.
This key position requires strong leadership skills, excellent communication skills, and the ability to work effectively with all levels of the organization, patients, and visitors.
Key Responsibilities:
- Manage the Patient Relations team to ensure efficient operations and excellent customer service.
- Serve as a key subject matter expert and resource on complaint and grievance management.
- Investigate and resolve complaints and grievances while maintaining a patient-centered approach.
- Collaborate with the Patient Experience Manager, Volunteer Manager, and Department Director to identify opportunities for improving the patient experience.
Requirements:
- Bachelor's degree required, Master's preferred, with an emphasis in Patient Relations or a related field.
- Three to five years of related experience.
- Excellent verbal and written communication skills; strong customer service, interpersonal, conflict resolution, and problem-solving skills.
- Ability to manage front office operations effectively.
- Estimated salary: $90,000 - $115,000 per year, depending on experience.
About St. Joseph's Healthcare System:
St. Joseph's Healthcare System is a leading healthcare provider in the region, committed to delivering high-quality patient care and exceptional patient experiences.
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