Computer Systems Specialist

5 days ago


Jacksonville, Florida, United States iQuasar Full time
Job Title: Computer Technician

We are seeking a skilled and experienced Computer Technician to join our IT Support team. As a Computer Technician, you will provide advanced technical support and ensure the effective operation of computer systems and peripherals.

Responsibilities:
  • Deliver basic computer hardware and printer support, including the sanitization of equipment.
  • Assist users with Microsoft Office products (Word, Excel, etc.), promoting best practices and troubleshooting issues.
  • Manage inventory of IT equipment, ensuring accurate updates and orders using Excel spreadsheets.
  • Utilize various barcode scanner devices for efficient inventory management.
  • Oversee ticket management processes to track and resolve user support requests in a timely manner.
  • Set up, configure, image, and install software on computers and peripherals.
  • Configure and troubleshoot Cisco IP phones, ensuring users have the necessary support for communication needs.
  • Troubleshoot Windows-based systems, Microsoft Office software, and laptop/desktop hardware issues effectively.
  • Maintain excellent customer service standards through effective communication with customers, peers, and management.
Requirements:
  • Basic knowledge of computer hardware and printer support.
  • Proficiency in Microsoft Office products (Word, Excel, etc.).
  • Strong inventory management skills.
  • Experience using barcode scanner devices.
  • Familiarity with ticket management systems.
  • Ability to manage data effectively, particularly inventory updates in Excel.
  • Excellent written and verbal communication skills.
  • Experience with computer setup, configuration, imaging, and software installation.
  • Knowledge of troubleshooting Windows operating systems and Microsoft Office software.
  • Strong customer service skills, focused on user satisfaction.
Preferred Qualifications:
  • Previous experience 3 years in a technical support role.
  • Familiarity with network setups and basic networking concepts.

We offer a comprehensive benefits program, including medical, dental, vision insurance, paid holiday/annual/sick/personal leave, short-term/long-term disability insurance, disability insurance, life insurance, employee stock ownership program (ESOP), generous 401(k) company plan, education assistance, and professional development programs reimbursement.



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