Service Writer

At ASCO Equipment, we're committed to delivering exceptional service to our customers. As a Service Writer, you'll play a critical role in ensuring that our customers receive the best possible experience.

• Manage work orders, including opening, closing, and posting time, as well as entering notes and monitoring progress.
• Prepare accurate estimates for repair costs and present them to customers.
• Monitor and manage accounts receivables.
• Communicate effectively with customers, technicians, and service managers to ensure seamless service delivery.
• Provide status updates on work orders, troubleshooting, technician progress, and general questions.
• Manage phone calls for field technicians and customers.
• Perform various administrative duties to support the service team.

• 2+ years of experience as a heavy equipment service technician or service writer.
• Ability to work in a fast-paced, high-volume dealership environment.
• Detail-oriented, time management, and teamwork skills.
• Excellent customer service and communication skills.
• Proficient computer skills, including experience with G-Suite and other service programs.
• A personal dedication to work safety and accountability.

We're a company that values our employees and offers a range of benefits, including:

• 100% paid health insurance.
• 401K + profit sharing.
• ASCO Children's Education Program - education assistance award to aid the children of ASCO employees in their pursuit of higher education.
• Paid holidays + more.

ASCO Equipment, Inc. is an Equal Opportunity Employer of women, minorities, protected veterans, and individuals with disabilities.