Desktop Systems Engineer
3 weeks ago
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This Desktop Support Technician role involves providing technical assistance and support related to computer systems, hardware, or software. The ideal candidate will be responsible for resolving technical issues, installing new software, and maintaining computer networks.
Responsibilities:
- i. Serve as the first point of contact for employees seeking technical assistance over the phone or email.
ii. Perform remote troubleshooting through diagnostic techniques and pertinent questions.
iii. Determine the best solution based on the issue and details provided by the user.
iv. Walk the user through the problem-solving process.
v. Direct unresolved issues to the next level of support personnel.
vi. Provide accurate information on IT products or services.
vii. Record events and problems and their resolution in logs.
viii. Follow-up and update user status and information.
ix. Pass on any feedback or suggestions by users to the appropriate internal teams.
x. Identify and suggest possible improvements on procedures.
xi. Install, modify, and repair computer hardware and software.
xii. Run diagnostic programs to resolve problems.
xiii. Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
xiv. Install computer peripherals for users.
xv. Follow up with users to ensure the issue has been resolved.
xvi. Gain feedback from users about computer usage.
xvii. Run reports to determine malfunctions that continue to occur.
The successful candidate will work closely with the IT team to resolve technical issues and improve overall system performance.
Requirements:
- i. Proven experience as a Desktop Support Technician or similar role of 5+ years.
ii. Ability to diagnose and resolve basic technical issues.
iii. Proficiency in English.
iv. Excellent communication skills.
v. Customer-oriented and cool-tempered.
vi. BSc/BA in IT, Computer Science or relevant field.
vii. Professional certification (e.g. Microsoft Certified Systems Administrator (MCSA)) is a plus.
viii. Experience with O365 and installing various software and hardware.
The salary for this position ranges between $50,000 and $55,000 per year.
This role offers a dynamic work environment with opportunities for growth and development.
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