Pest Control Service Representative

1 week ago


Midland Park, United States Horizon Termite & Pest Control Corp Full time
Customer Experience Specialist Opportunity

We are seeking a skilled Customer Experience Specialist to provide exceptional service to our clients. This role requires strong communication and interpersonal skills, with the ability to multitask and manage time effectively.

Job Summary:

The Customer Experience Specialist will be the first point of contact for our clients, addressing their inquiries, scheduling appointments, and ensuring a seamless experience from start to finish.

Key Responsibilities:

  • Schedule appointments for pest control services treatment and follow-up services in an efficient manner.
  • Maintain accurate records of client interactions and appointments in our database.
  • Handle client concerns and complaints with empathy and professionalism, striving for resolutions and client satisfaction.
  • Collaborate with field technicians to ensure smooth communication and service delivery.
  • Assist in administrative tasks as needed, including data entry and report generation.

Qualifications:

  • Previous experience in customer service or client care.
  • Excellent communication and interpersonal skills.
  • Strong organizational skills and attention to detail.
  • Ability to multitask and manage time effectively.
  • Proficient in Microsoft Office Suite and experience with CRM software a plus.

Estimated Salary Range: $40,000 - $55,000 per year, depending on experience.

Benefits: We offer a comprehensive benefits package, including weekly pay, medical/dental/vision insurance, paid time off, paid holidays, and 401k with company matching.



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