Pest Control Service Representative
1 week ago
We are seeking a skilled Customer Experience Specialist to provide exceptional service to our clients. This role requires strong communication and interpersonal skills, with the ability to multitask and manage time effectively.
Job Summary:
The Customer Experience Specialist will be the first point of contact for our clients, addressing their inquiries, scheduling appointments, and ensuring a seamless experience from start to finish.
Key Responsibilities:
- Schedule appointments for pest control services treatment and follow-up services in an efficient manner.
- Maintain accurate records of client interactions and appointments in our database.
- Handle client concerns and complaints with empathy and professionalism, striving for resolutions and client satisfaction.
- Collaborate with field technicians to ensure smooth communication and service delivery.
- Assist in administrative tasks as needed, including data entry and report generation.
Qualifications:
- Previous experience in customer service or client care.
- Excellent communication and interpersonal skills.
- Strong organizational skills and attention to detail.
- Ability to multitask and manage time effectively.
- Proficient in Microsoft Office Suite and experience with CRM software a plus.
Estimated Salary Range: $40,000 - $55,000 per year, depending on experience.
Benefits: We offer a comprehensive benefits package, including weekly pay, medical/dental/vision insurance, paid time off, paid holidays, and 401k with company matching.
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