Client Care Support Specialist
5 days ago
Estimated Annual Salary: $55,000 - $65,000 (dependent on experience)
About UsAt Horizon Termite & Pest Control Corp., we prioritize providing exceptional customer experiences through our pest control solutions. Our commitment to quality service and customer satisfaction drives us to seek a motivated and friendly Client Care Support Specialist.
Job DescriptionWe are seeking an individual with excellent communication and interpersonal skills to address client inquiries, schedule appointments, and ensure seamless service delivery from start to finish.
- Schedule appointments for pest control services and follow-up services in geographical efficiency.
- Maintain accurate records of client interactions and appointments in our database.
- Handle client concerns and complaints with empathy and professionalism, striving for resolutions and client satisfaction.
- Collaborate with field technicians to ensure smooth communication and service delivery.
- Assist in administrative tasks as needed, including data entry and report generation.
- Previous experience in customer service or client care.
- Excellent communication and interpersonal skills.
- Strong Organizational skills and attention to detail.
- Ability to multitask and manage time effectively.
- Proficient in Microsoft Office Suite and experience with CRM software a plus.
- Weekly Pay
- Medical/Dental and Vision Benefits
- Paid Time Off
- Paid Holidays
- 401k with company matching
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