Part Time Customer Experience Manager

3 weeks ago


Aberdeen, North Carolina, United States Burlington Full time

Are you a driven and customer-focused individual looking for a challenging role? We are seeking a skilled Part Time Customer Service Lead to join our team in Aberdeen.

In this role, you will be responsible for leading day-to-day customer service initiatives, inspiring, motivating, and encouraging associates to provide exceptional, friendly and professional customer service at all times.

As the ideal candidate, you will possess strong leadership skills, a friendly and outgoing demeanor, an interest in retail, and thrive in a fast-paced environment.

You will lead by example, approaching your work with Our Burlington philosophy and company core values in mind. You will ensure a customer-first focus is a top priority while friendliness, speed of checkout, and customer service remain top of mind.

The estimated salary for this position is $13 per hour, with opportunities for flexible hours, competitive wages, and benefits packages.

We are committed to creating a positive and inclusive work environment, where associates can grow and develop their skills.

Responsibilities:

  • Model company core values, Our Burlington philosophy, and appropriate back of house standards and execution strategies for the rest of the receiving team.
  • Drive improvement of friendliness, speed of checkout, and customer feedback surveys by maintaining a customer-first focus and delivering a consistently great experience to all our customers with a high level of professionalism.
  • Maintain a neat and orderly front end area, troubleshooting issues with registers and transactions.

Requirements:

  • Candidates must be able to work a flexible schedule including early mornings, nights, weekends, and holidays as required.
  • Physical requirements include the ability to lift and move boxes weighing 40 lbs. or more, as well as the ability to stand and walk for extended periods of time.


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