Customer Service Lead Specialist

3 weeks ago


Aberdeen, North Carolina, United States Burlington Full time

Our Burlington is seeking a skilled and experienced Part Time Customer Service Lead to join our team in Aberdeen. As the ideal candidate, you will possess strong leadership skills, a friendly and outgoing demeanor, an interest in retail, and thrive in a fast-paced environment.

The Part Time Customer Service Lead will be responsible for leading day-to-day customer service initiatives, inspiring, motivating, and encouraging associates to provide exceptional, friendly and professional customer service at all times.

You will lead by example, approaching your work with Our Burlington philosophy and company core values in mind. You will ensure a customer-first focus is a top priority while friendliness, speed of checkout, and customer service remain top of mind.

To succeed in this role, you must have excellent communication and interpersonal skills, be able to work independently, and maintain a neat and orderly front end area.

The estimated salary for this position is $13 per hour, with opportunities for flexible hours, competitive wages, and benefits packages.

We are committed to providing a positive and inclusive work environment, where associates can grow and develop their skills.

Key Responsibilities:

  • Model company core values, Our Burlington philosophy, and appropriate back of house standards and execution strategies for the rest of the receiving team.
  • Drive improvement of friendliness, speed of checkout, and customer feedback surveys by maintaining a customer-first focus and delivering a consistently great experience to all our customers with a high level of professionalism.
  • Maintain a neat and orderly front end area, troubleshooting issues with registers and transactions.

Requirements:

  • Candidates must be able to work a flexible schedule including early mornings, nights, weekends, and holidays as required.
  • Physical requirements include the ability to lift and move boxes weighing 40 lbs. or more, as well as the ability to stand and walk for extended periods of time.


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