Restaurant Guest Experience Ambassador
4 days ago
Job Description
We are seeking a highly skilled Restaurant Reservations Agent to join our team at The Ritz-Carlton Orlando Grande Lakes. As a key member of our food and beverage department, you will be responsible for ensuring exceptional guest experiences through proactive service delivery.
About the Job
As a Restaurant Reservations Agent, you will be the first point of contact for guests making reservations or inquiring about dining options. You will work closely with other departments to ensure seamless service delivery, maintain high standards of cleanliness, and provide attentive and personalized service to guests.
Responsibilities
- Provide exceptional guest service, responding to inquiries and resolving issues promptly and professionally
- Maintain accurate records of reservations, cancellations, and no-shows
- Collaborate with colleagues to ensure efficient service delivery and exceed guest expectations
- Participate in ongoing training and development to enhance knowledge and skills
Requirements
Requirements
At least 1 year of related work experience in a fast-paced environment, preferably in the hospitality industry. High school diploma or equivalent required.
Salary and Benefits
Competitive salary range $55,000 - $75,000 per year, based on experience and qualifications, plus benefits including medical, dental, and vision insurance, 401(k) matching, and paid time off.
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