Banking Center Director

4 days ago

Darien, Connecticut, United States Webster Bank Full time
Director, Banking Center Manager

At Webster Bank, we're dedicated to helping individuals, families, businesses, and our colleagues achieve their financial goals. As a leading commercial bank, we're passionate about serving our clients and supporting our communities. Our values of Integrity, Collaboration, Accountability, Agility, Respect, and Excellence set us apart as a bank and as an employer.

Key Responsibilities:
  • Implement the Webster banking center network strategy, achieving sales, customer service, P&L management, operations, and colleague development goals.
  • Acquire, integrate, and optimize new and existing client relationships.
  • Develop and maintain strong partnerships with segment and line of business partners through collaboration and communication.
  • Consistently meet/exceed sales goals, retention goals, and Superior Service Quality (SSQ) standards.
  • Expand and retain client relationships, actively cross-sell, and resolve client issues.
  • Identify, cultivate, and support key customer segment relationships through focused sales and referral activity.
  • Maintain a working knowledge of all Webster asset, liability, and partner products and services as well as alternative delivery channels.
  • Coach, develop, and hold team accountable by demonstrating leadership skills and modeling the way.
  • Ensure timely completion of audits and meet/exceed branch operations review requirements.
  • Ensure compliance with Federal and State laws as well as bank policies and procedures.
  • Schedule all branch employee shifts to meet customer service needs and provide flexibility of coverage for the banking center.
  • Drive high performance by holding team accountable for superior results and enhance employee engagement by providing coaching, support, timely and constructive performance feedback.
  • Execute on effective colleague onboarding, training new colleagues on policies, procedures, and all banking center operational duties/responsibilities.
Requirements:
  • High school diploma/GED required; Bachelor's degree preferred.
  • 5-7 years of banking experience, with a proven track record in leadership, customer service, managerial, communication, and organization skills.
  • Intricate knowledge of retail banking products and services.
  • Strong customer service skills, relationship building, organizational, computer skills, comfortable with current technology, and communication skills.

The estimated salary range for this position is $70,000.00 to $115,000.00 USD annually. Actual salary may vary up or down depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position is eligible for incentive compensation.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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