Hospitality Services Representative

3 weeks ago


Niagara Falls, New York, United States Voco the Cadence Full time

Voco the Cadence is seeking a skilled Guest Service Agent to join our team and deliver exceptional customer experiences.

About the Job:

We are looking for an individual who can work collaboratively with our team to provide personalized service to our guests, ensure seamless coordination of guest services, and maintain a clean and organized front desk area and lobby.

Responsibilities:

  • Assist guests with check-ins and check-outs, and handle payments efficiently
  • Respond to guest inquiries and requests promptly via phone calls
  • Provide information about hotel services, amenities, and local attractions
  • Maintain open communication with hotel departments to fulfill guest requests

Compensation & Benefits:

A competitive compensation package of $16 to $18 per hour, weekly pay, and benefits including healthcare, paid time off, and hotel discounts at IHG hotels worldwide.

Requirements:

  • High school diploma or equivalent; Bachelor's degree in hospitality preferred
  • Previous customer service or hospitality experience beneficial
  • Exceptional communication and interpersonal skills
  • Strong problem-solving and decision-making abilities

EEOC Statement:

Voco the Cadence is an equal opportunity employer and welcomes applications from qualified candidates without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.



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