Service Operations Manager

4 weeks ago


Dubuque, Iowa, United States Access Dubuque Full time

Job Overview

As a key member of our team, the Service Manager will be responsible for managing service operations within the dealership to maximize return on investment. This involves optimizing Service Department processes to ensure internal and external customer satisfaction, growing profitable service labor sales, and exercising disciplined expense control.

Responsibilities

  • Manage people in a fast-paced environment to ensure effective service delivery.
  • Solicit sales of repair services, maintenance plans, and similar programs to grow labor sales.
  • Develop, communicate, enforce, and monitor effective Service Department processes to ensure customer satisfaction.
  • Assist in creating annual Service Department goals aligned with the organization's financial and operational objectives.
  • Communicate with customers and sales department to ensure customer satisfaction.
  • Assist in coordinating customer clinics and related promotional events.
  • Submit service warranty and Product Improvement Program claims within the required timeframe.
  • Schedule and assign jobs and work areas to employees according to their skills and knowledge.
  • Review work orders for completeness and accuracy prior to customer billing.
  • Ensure all departmental tools, equipment, and vehicles are in good working order.
  • Assist in recruiting, staffing, and employee development activities for employees reporting to this position.

Requirements

  • 3+ years of experience in Service Department operations.
  • Ability to use standard desktop load applications such as Microsoft Office and internet functions.
  • Ability to write and speak effectively to individuals and groups.
  • Familiarity with John Deere and competitive products.
  • Basic understanding of financial principles relative to Service Department operations.
  • Ability to analyze and interpret internal reports.
  • Ability to work extended hours and weekends.
  • Excellent customer service skills.
  • High School Diploma or equivalent experience.


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