Customer Success Coordinator
7 days ago
We are a leading provider of quality building materials and services to professional contractors and homeowners throughout Wisconsin. As a team member-owned company, we pride ourselves on our community-driven approach and commitment to excellence.
Our mission is Supply. Happiness., and we strive to achieve this through our 11 core values. These values are the backbone of what drives our team to success, and we are looking for individuals who share our passion for delivering exceptional customer experiences.
Job DescriptionThis role involves providing sales support to our outside sales team, specializing in assisting with day-to-day processes and procedures. The ideal candidate will be self-motivated, detail-oriented, and able to communicate effectively with colleagues and customers.
- Assist with typing up and scheduling delivery of materials
- Print start packets and schedule returns
- Update quotes with current pricing and resubmit as needed
- Create jobs in the system and lock in quotes
- Daily use and navigation of point of sales systems, computers, and spreadsheets
- Attend daily Quarterback huddles to guide workload and duties
The successful candidate will also have excellent organizational skills, an eye for process improvement, and the ability to adapt to changing priorities. As you grow in your role, you will assist in training and motivating new team members.
RequirementsTo succeed in this role, you should have:
- A background that prioritizes customer satisfaction
- Huge contributions to team success
- Excellent organizational and detail-oriented skills
We offer a comprehensive benefits package, including:
- Insurance (Medical, Dental, Vision)
- Employee Assistance Program
- 401k plan
- ESOP Shares
- Profit Sharing
- Immediate Holiday and Vacation Pay
- Team Member Product Discount
- Scholarship Program for the kids of Drexel team members
- Annual Charity Match Donation
- Annual reimbursements to spend on family and fitness
Salary: $50,000 - $65,000 per annum
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