Multi Unit Operations Director

3 weeks ago

Fargo, North Dakota, United States Sonic Drive In Full time

Job Summary

We are seeking a dynamic and results-oriented leader to oversee the operations of four Sonic Drive-In locations in North Dakota.

The ideal candidate will demonstrate strong leadership skills, engagement with team members, and a focus on achieving excellent operational results.

Responsibilities:

  • Provide leadership and direction to store managers and staff across all locations.
  • Mentor and develop management teams to enhance their skills and performance.
  • Foster a culture of teamwork, accountability, and continuous improvement.
  • Ensure consistent operational standards and procedures are followed at all locations.
  • Monitor and analyze key performance indicators (KPIs) to identify areas for improvement.
  • Implement strategies to increase efficiency, customer satisfaction, and profitability.
  • Maintain open and effective communication channels with all team members.
  • Engage with staff to create a positive and motivated work environment.
  • Address and resolve any issues or concerns promptly and effectively.
  • Oversee budgeting, forecasting, and financial planning for all locations.
  • Manage P&L statements and ensure financial goals are met or exceeded.
  • Develop and implement strategies to maximize revenue and control costs.
  • Ensure exceptional customer service is delivered consistently across all locations.
  • Address customer feedback and complaints in a professional and timely manner.
  • Implement initiatives to enhance the overall customer experience.

Qualifications

  • High school diploma or equivalent required. Advanced studies in business, restaurant management or related fields are preferred.
  • Minimum of three (3) years of restaurant management experience (QSR preferred), experience running shifts without supervision.
  • Proven experience in multi-unit operations management, preferably in the food service or retail industry.
  • Knowledge of recruiting, interviewing and selection practices.
  • Knowledge of federal and state labor laws as well as local health and sanitation laws and regulations.
  • Strong leadership and supervisory practices and skills; effective verbal and written communication skills.
  • Strong organizational and time management skills.
  • Basic accounting and computer skills.
  • Ability to analyze data, identify trends, and implement effective solutions.
  • Ability to follow directions and work with autonomy once given directions; ability to multi-task and successfully solve problems.
  • Problem solving, decision-making and conflict-resolution skills.
  • Abide by the company's appearance, uniform and hygiene standards.

Benefits

  • Competitive wages.
  • Health, Dental, Vision & Life benefits.
  • PTO.
  • Meal Discounts.

If you are a motivated leader with a passion for operational excellence and a desire to make a significant impact, we invite you to apply for this exciting opportunity.

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