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Retail Customer Service Representative

2 months ago

Hillsboro, United States EZCORP Full time

About EZCORP

EZCORP is a leading provider of pawn loans in the United States and Mexico. We are passionate about customer service and our team members.

Job Summary

We are seeking a Retail Customer Service Representative to join our team. As a Retail Customer Service Representative, you will be responsible for providing excellent customer service, processing sales and loans, and performing opening and closing store procedures.

Key Responsibilities

  • Provide excellent customer service by greeting customers, interacting with customers in person and on the phone
  • Process sales, loans, and extensions
  • Perform opening and closing store procedures
  • Meet sales and customer service goals

Requirements

  • High school diploma or GED
  • Minimum 1 year of customer service experience, cashier, or retail experience
  • Excellent communication and interpersonal skills
  • Work well independently and as a member of a team
  • Ability to multitask
  • Able to pass a criminal background check and drug test
  • Adhere to all Company policies, procedures, and regulations

Preferred Qualifications

  • Knowledge of commonly pawned items, such as tools, jewelry, firearms, or electronics
  • Sales background
  • Bilingual

About the Role

This role will give you the opportunity to interact with customers daily, helping with sales and enjoying the give and take of coming to a mutually satisfying agreement regarding pawn items such as jewelry, electronics, musical instruments, and more.

What We Offer

  • Competitive wages
  • Monthly uncapped bonus potential paid on store and individual performance
  • Comprehensive health insurance package
  • Great working hours
  • 401(k) with company match
  • Generous paid time off
  • Holiday pay
  • Store discount

How to Apply

If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, please submit your application.