Fleet Maintenance Operations Director

5 days ago


Hampton, Virginia, United States Ryder Full time

Build a long-lasting career with Ryder, a leader in the transportation industry. As a Fleet Maintenance Operations Supervisor, you will be part of a fast-paced team driving success and empowered to develop your operations & managerial skills.

The role involves assisting the Ops Manager/Sr. Ops Manager with operations and personnel for a shift at a particular location. You may have supervisory duties of employees on a shift, including Technicians-In Charge, Customer Service Coordinators, Technicians, and Service Employees. Your goal is to accomplish results and ensure business objectives and labor requirements are met while ensuring customer needs are being met.

This position is responsible for managing location performance against metrics to meet or exceed assigned objectives. You will be cross-functionally trained to back up others within the shop and adhere to all Ryder Maintenance Operations policies and procedures.

This developmental position prepares incumbents for the Ops Manager role by allowing them to carve out their own career path and promote from within based on performance. The continuous on-the-job experience here at Ryder opens up other opportunities and provides a competitive salary and yearly bonus.

Ryder offers comprehensive health and welfare benefits, a 401(k) employer match, PTO, and a discount on shares. Experience working in a heavy-duty truck or automotive repair shop is a plus.

Key responsibilities include workflow management, labor management, customer management, asset management, quality management, and financial management. You will be responsible for conducting yard checks to ensure proper work scheduling and prioritization, providing management training and development of all personnel assigned, and communicating with customers and assigning work to technicians as appropriate.

You will also be responsible for conducting customer visits as required by the Customer Care Plan, directing direct reports in maintaining the appearance and maintenance of assigned locations, and evaluating needs and making recommendations for shop tooling and equipment requirements.

In addition, you will be responsible for performing quality inspections of PM & repairs, as well as performing In Process Reviews of non-PM work, and implementing corrective actions locally and communicating issues to Technical Assistance Center. You will also be accountable for maintaining control/visibility over shop floor activities to ensure proper root cause diagnosis by technicians and that the yield on all parts/components is optimized.

The estimated salary for this position is $65,000 - $67,000 per year, depending on experience and qualifications.

To be successful in this role, you should have a H.S. diploma/GED, associate's degree preferred or 1-3 years or more experience in a maintenance operations environment. Demonstrated success in a Ryder role may be substituted for this requirement. Supervisory experience and experience with a Shop Management System are also preferred.

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.



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