Solutions Architect
5 days ago
We are seeking a highly skilled Solutions Architect to join our team at FairCom USA Corporation. As a key member of our technical sales team, you will play a critical role in designing and delivering technical solutions to our customers and partners.
Key Responsibilities- Partner with sales leads to drive the pre-sales process and lead solution discovery discussions with clients and partners.
- Develop and deliver product demonstrations tailored to technical and non-technical audiences.
- Create product demonstration scripts, scenarios, and testing to provide potential solutions that deliver proof of value.
- Learn and explain the value proposition of FairCom's database software solutions.
- Travel to customer sites, tradeshows, and other events to assist with presale pitches, demos, and product implementations & trainings.
- Serve as the technical expert on systems integrations during major sales opportunities.
- Answer and prioritize incoming support tickets and requests for assistance from users experiencing problems with hardware, software, networking, and other Faircom product issues.
- Help maintain FairCom's Customer Service Software, CRM, and project tracking software.
- Provide 7/24 support with the Solutions Engineering team and take occasional after-hours on-call shifts.
- Support customers' transition from pre-sale to post-sale onboarding and implementation.
- Use knowledge of customer needs and integration processes to effectively participate in the QA and software development process.
- Consult with the Sales Director, Chief Architect, and Senior Software Engineers to gather information about program intent, functions, data requirements, input/output requirements, internal/external checks & controls, and hardware & operating system environments.
- Bachelor's Degree in Computer Science or related field or equivalent experience.
- Experience coding in at least one of the following languages: C/C++, Python, Java, and/or PHP.
- Experience with SQL/NoSQL databases.
- Minimum of 2 years experience in Technical Sales.
- Minimum of 5 years in Customer Service.
- Working proficiency in Zendesk, CRM softwares, and preferably Jira.
- Effective written, verbal, and presentation skills in communicating to programmers, architects, and C-suite executives.
- Experience with Inbound & Outbound Sales tools (Automation, Bots, etc.).
- Sales experience in the DBMS industry.
- Experience working with IoT / IIoT and Raspberry Pi.
- Knowledge or experience working with PLCs or similar hardware.
For over 40 years, FairCom database technology has withstood the test of time, continually evolving to provide one of the fastest, most flexible, and reliable database solutions on the market today. We are proud to be an equal opportunity employer and are committed to providing a working environment where diversity is celebrated.
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