Retail Operations Manager

4 weeks ago

Arab, Alabama, United States Hibbett Retail, Inc. Full time

Job Title: Manager in Training

Department: Operations

FLSA Status: Non-Exempt

Reports To: Store Manager

SUMMARY

The Manager in Training is responsible for assisting the Store Manager in controlling the assets of Hibbett I City Gear. They will consult with the Store Manager to establish an action plan to accomplish departmental and overall store responsibilities, including selling, restocking, merchandising, ordering, and scheduling. In the absence of the Store Manager, the Manager in Training assumes responsibility for the entire store and provides knowledge and guidance to employees and customers in all departments. They are aware of inventory, sales statistics, and expenses to ensure profitability in all departments and direct staff to ensure each department's responsibilities and standards are completed.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Assist the Store Manager in controlling the assets of Hibbett I City Gear.
  • Consult with the Store Manager to establish an action plan to accomplish departmental and overall store responsibilities.
  • Assume responsibility for the entire store in the absence of the Store Manager.
  • Provide knowledge and guidance to employees and customers in all departments.
  • Be aware of inventory, sales statistics, and expenses to ensure profitability in all departments.
  • Direct staff to ensure each department's responsibilities and standards are completed.
  • Keep the Store Manager informed about inventory movement and customer trends.
  • Assure quality customer service is maintained.
  • Perform general administrative duties as needed and be trained in the Store Manager's responsibilities.
  • Provide extraordinary customer service, including helping customers as they enter the store and helping multiple customers during peak periods.
  • Promote and sell services and merchandise provided by Hibbett I City Gear.
  • Practice and uphold all Hibbett I City Gear policies, procedures, and standards as listed in the operations policy manual, personnel policy manual, visual manual, customer service manual, and memos with the company's direction.
  • Protect the company's assets and financial information by ensuring the accuracy and effectiveness of internal control procedures and informing management and/or appropriate officials of potential fraud risk.

SUPERVISORY RESPONSIBILITIES

Supervise employees in the absence of the Store Manager and carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing and training employees, planning, assigning, and directing work, and resolving problems.

QUALIFICATIONS

  • Experience working in a retail environment, preferably in footwear and athletic apparel.
  • 1-3 years of customer service experience.
  • Excellent interpersonal and communication skills.
  • Ability to work in a fast-paced environment.
  • Ability to assist in managing a team and keep up with overall goals and profits.
  • Be a self-starter with initiative to take on important tasks without being asked.
  • Have strong attention to detail with the ability to handle multiple tasks simultaneously and with precision.
  • Be a team-player passionate about outstanding customer service and selling merchandise.

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