Customer Service Manager

4 weeks ago


Arab, Alabama, United States Aaron's Full time
Customer Accounts Manager

Aaron's is seeking a highly motivated and results-driven Customer Accounts Manager to lead the customer accounts department and drive the success of our stores. As a key member of our team, you will be responsible for achieving company standards for collections and lease renewals, while strategically influencing team performance to help our customers achieve their goals of ownership.

Key Responsibilities:
  • Attain and maintain customers' accounts, including updating customer information in the store computer system and documenting all customer payment appointments.
  • Assist the General Manager with operational functions, including account recommendations, payment frequency, and payment history to monitor accuracy.
  • Build authentic customer relationships to support customers in their ownership goals and drive sales.
  • Manage the collections process by counseling customers to gain timely lease/merchandise renewals.
  • Review and close lease agreements, including confirming customer identification, collecting money, and obtaining customer signatures on lease agreements.
  • Contact customers who have not renewed merchandise agreements.
  • Maintain customers' contact over the phone and through home visits.
  • Update customers' information and maintain accuracy.
  • Manage the entire accounts staff to achieve daily, weekly, and monthly accounts department goals.
  • Clean and certify merchandise in the cleaning station for all merchandise personally returned.
  • Complete and maintain weekly vehicle maintenance sheets and route sheets daily.
  • Load, secure, and protect product in the company vehicle.
  • Safely operate the company vehicle.
  • Assist the Sales Team as needed.
  • Perform any other reasonable duties requested by management.
Requirements:
  • United States: at least 21 years old with a valid state Driver's License and compliance with the Company's Driver Qualification Policy, including a satisfactory MVR (driving record). Canada: at least the age of 18.
  • Must meet DOT requirements to obtain certification in required states (United States).
  • Ability to work a schedule of hours varying from 8 am to 9 pm.
  • Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly.
  • Two years of college or two years of previous management experience preferred.
  • High School diploma or equivalent preferred.
  • Excellent interpersonal and communication skills.
  • High energy with the ability to effectively perform all functions of the store and multitasking effectively.
  • Proper telephone etiquette.
  • Uphold the Aaron's Brand and protect company assets.
  • Maintain a professional appearance.
  • Proficient computer skills.


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