Technical Support Specialist
2 weeks ago
Mason City Schools is seeking a highly skilled Technical Support Specialist to join their team at the Family Welcome Center. The ideal candidate will possess exceptional communication and problem-solving skills, with the ability to provide timely and effective technical support to families and staff.
The successful candidate will be responsible for troubleshooting and resolving technical issues related to district-supported software programs, learning management platforms, and other digital resources. This role requires a collaborative team player who is also a self-starter, capable of working independently in a fast-paced environment.
Key Responsibilities
- Provide technical support to families and staff via phone, email, and remote communication platforms.
- Troubleshoot and resolve technical problems related to district systems.
- Collaborate with the Family Welcome Center team to streamline the resolution of technical issues.
- Document support requests and solutions in the district's ticketing system.
- Develop and update user guides, FAQs, and other support resources.
Qualifications
- Bachelor's degree in information technology, education, or a related field, or equivalent work experience.
- Proven experience providing technical support or training, preferably in an educational setting.
- Strong knowledge of software programs commonly used in K-12 education (e.g., Google Workspace, PowerSchool, Canvas).
Estimated Salary: $55,000 - $65,000 per year, depending on qualifications and experience.
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