IT Support Specialist

6 days ago


Mason, Ohio, United States Golden Technology Full time

At Golden Technology, we are seeking a highly skilled IT Support Specialist - Deskside to join our team in Mason, Ohio. As an IT Support Specialist, you will be responsible for maintaining and developing the ongoing reliability, performance, and support of our systems environment as it pertains to user access.

Top Skills and Qualifications:

  • Minimum 1 year of experience with level one customer service
  • Basic computer skills, including networking, IT device management, PC and Mac operations
  • Strong multitasking ability
  • Demonstrated customer service and hospitality skills
  • Excellent written and oral communication skills
  • Able to maintain calm under pressure
  • Experience with Win10 and Win11 OS is preferred
  • Microsoft Office M365, Microsoft Teams, and Zoom experience is preferred
  • BYOD experience is preferred
  • Microsoft Teams Rooms experience is preferred
  • Bachelor's degree or High school diploma/GED is required

Estimated Salary Range: $50,000 - $70,000 per year.

About the Role:

This role involves monitoring systems, resolving problems, and performing troubleshooting for simple to moderately complex hardware, software, and network problems related to user access. If you have excellent technical skills, strong problem-solving abilities, and a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.



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