Regional Liaison

5 days ago


Worcester, Massachusetts, United States Tempus Unlimited Inc. Full time
Job Title: Regional Liaison

Tempus Unlimited, Inc. is a nonprofit organization dedicated to empowering individuals with disabilities to live independently. We are seeking a Regional Liaison to join our team in Worcester, MA.

Job Summary

The Regional Liaison will serve as a liaison between consumers, participants, and PCAs/DCWs, providing support and assistance with inquiries and problem resolution. This role will also involve providing general in-person support to visitors, training and support for the Tempus EVV solution, and coordination with the Consumer Advisory Board coordinator.

Key Responsibilities
  • Act as a liaison between consumers/participants and/or PCAs/DCWs and Tempus
  • Respond to consumer/participant and/or PCA/DCW inquiries and complaints
  • Provide in-person assistance with FI documentation or program-related questions
  • Help resolve inaccuracies or discrepancies related to reporting of activity time
  • Work with applicable parties to determine PA/WA status and request new PA/WA as needed
  • Address and resolve PCA/DCW payment issues
  • Respond to escalated issues from consumers/surrogates/administrative proxies/waiver participants and/or PCAs/DCWs
  • Receive visitors and direct them to the appropriate person
  • Maintain visitor and ID badge register
  • Deal with inquiries and provide accurate information
  • Perform administrative work as needed
Requirements
  • High school diploma required
  • Proficiency in Microsoft Office software preferred
  • Fluency in Spanish or other languages a plus
  • Excellent organizational skills and attention to detail
  • Ability to work efficiently as a team player and individually with minimal direction
  • Self-motivation and ability to maintain confidentiality
Work Environment

This job operates in a professional office environment. The Regional Liaison will work in the Worcester office and may be required to travel for regional coverage.

Compensation

The hiring rate for this position is $20.00 per hour.


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