Financial Services Representative

4 weeks ago


Eugene, Oregon, United States PENFED Credit Union Full time

About Us

PENFED Credit Union was established in 1935 and has grown to become one of the country's strongest and most stable financial institutions. We serve over 2.8 million members across the United States and have assets exceeding $36 billion.

We offer a comprehensive benefits package, including medical, dental, and vision plans, paid time off, 401(k) with employer match, and on-site fitness facilities.

Job Description:

As a Customer Service Representative, you will be responsible for providing top-notch member service, responding to inquiries, and resolving issues related to PenFed's products and services. You will work closely with team members to meet cross-selling and productivity metrics, maintain working knowledge of PenFed's products and services, and provide educational guidance to members on various products and services.

Requirements:

  • Strong communication and problem-solving skills.
  • Ability to work in a fast-paced, phone queue/call center environment.
  • Demonstrated proficiency in standard business computer operations, internet applications, web browsers, email, and Windows-based software applications.
  • Associate's degree or equivalent combination of education and experience.


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