Ice Cream Store Shift Manager

3 days ago


Palm Springs, California, United States Swirls Frozen Yogurt Full time
Job Overview

We are seeking a highly skilled Shift Supervisor to oversee the daily operations of our frozen yogurt and ice cream shop, Swirls Frozen Yogurt.

Key Responsibilities:

  • Manage and maintain accurate inventory levels to ensure optimal stock and minimize waste.
  • Supervise and train a team of retail sales workers to provide exceptional customer service and promote a positive store environment.
  • Develop and implement efficient scheduling strategies to maximize productivity and minimize labor costs.
  • Evaluate employee performance and provide constructive feedback to drive growth and improvement.
  • Perform routine maintenance and upkeep of store equipment and appliances to ensure seamless operations.
  • Collaborate with the owner and manager to identify opportunities for growth and implement new ideas to drive business success.
  • Resolve customer complaints in a professional and timely manner to maintain a positive reputation.

Requirements:

  • Previous experience in retail, customer service, or a related field.
  • Strong leadership and communication skills to effectively manage and motivate a team.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Excellent problem-solving skills to resolve complex issues and drive business growth.


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