Ice Facility Guest Experience Specialist

4 days ago

Palm Desert, California, United States Oak View Group Full time
Job Title: Welcome Center Specialist

Job Summary:

The Welcome Center Specialist will play a vital role in supporting the guest experience at the Berger Foundation Iceplex. This includes providing exceptional customer service, managing front desk operations, and collaborating with program leaders to ensure a seamless and enjoyable experience for all guests.

Key Responsibilities:

  • Establish the Berger Foundation Iceplex as the premier ice facility in the Coachella Valley through outstanding customer service.
  • Provide efficient, gracious, and professional guest service, seeking opportunities to enhance the guest experience.
  • Manage front desk responsibilities, including checking-in program participants, conducting point-of-sale transactions, and welcoming the public.
  • Collaborate with program leaders to maximize efficiency and customer communication.
  • Support birthday party schedules, set-up, and execution.
  • Communicate clearly and professionally with guests and staff.
  • Execute policies and procedures professionally and accurately.
  • Accurately handle register transactions and process transactions for purchases and rentals.
  • Maintain a clean and safe facility.
  • Responsible for alerting managers to any unsafe or potentially hazardous ice conditions.

Qualifications:

  • Recreation facility or other customer service front desk experience.
  • Cash and sales transaction management.
  • League, facility schedule management.
  • Strong verbal communication skills, with the ability to present and communicate with customers.
  • A high degree of personal integrity and consistently put the interests of the organization first.

Vaccination Statement:

We are committed to ensuring all our buildings and office locations are the safest in the world for artists, teams, employees, and fans. Based on recent encouraging trends in the U.S. and Canada, we highly encourage our employees to continue to get vaccinated and boosted against COVID-19. Should circumstances change, we may need to reinstate vaccination requirements, in whole or in part, to safeguard the health of our employees, guests, performers, athletes, and partners.

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