Customer Service Representative

1 week ago


Saint Johns, Michigan, United States Mercantile Bank Full time
Job Overview

Mercantile Bank is seeking a highly motivated and customer-focused Customer Service Representative to join our team in St. Johns, MI. As a key member of our banking team, you will be responsible for providing exceptional sales and service experiences to our customers, building strong relationships, and driving business growth.

Key Responsibilities
  • Provide personalized banking solutions to customers, meeting their unique needs and exceeding their expectations
  • Develop and maintain strong relationships with customers, understanding their financial goals and objectives
  • Work collaboratively with colleagues to achieve sales and service targets, and contribute to a positive and inclusive team culture
  • Stay up-to-date with banking products and services, and effectively communicate their benefits to customers
  • Participate in community activities and events, promoting Mercantile Bank's brand and values
Requirements and Qualifications
  • High School Diploma or equivalent
  • 2 years' experience in customer service in a retail sales environment
  • Experience with needs-based selling and providing exceptional customer service
  • Experience working in Retail Banking is preferred
What We Offer
  • Competitive compensation and benefits package
  • Opportunities for career growth and development
  • Collaborative and inclusive team culture
  • Recognition and rewards for outstanding performance

Mercantile Bank is an equal opportunity employer, committed to diversity and inclusion. We welcome applications from candidates who share our values and are passionate about delivering exceptional customer service.



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