Customer Relations Specialist

5 days ago


South Bend, Indiana, United States Pridestaff Full time
Job Overview

Pridestaff is seeking a highly motivated and detail-oriented individual to join our team as a Customer Advocate. This role offers a unique opportunity to work in a fast-paced environment, providing exceptional customer support and order fulfillment services.

About the Role:

  • Work closely with the sales team to research, source, and order custom promotional products and decorated apparel items for clients.
  • Provide top-notch customer support, ensuring timely communication and resolution of issues.
  • Support the sales team with orders, invoicing, purchasing, quotes, and administrative tasks.
  • Maintain a high level of organizational effectiveness, communication, and attention to detail in a dynamic work environment.

Responsibilities:

  • Manage the full cycle of order fulfillment for eCommerce stores, including contact with key clients, receiving online orders, creating purchase orders, communicating order delays, and ensuring timely shipments.
  • Coordinate apparel and headwear orders with embroidery and screenprinting vendors, ensuring accurate logo or thread colors are used on each garment and order.
  • Perform various administrative tasks, including data entry, filing, and inventory management.
  • Other duties may include checking on purchase orders, inventory, ship dates, and acquiring shipping quotes.

Requirements:

  • Strong knowledge of office administration systems, procedures, and best practices.
  • Proficiency in MS Office, particularly Excel and G-Mail.
  • Excellent time management, multi-tasking, and prioritization skills.
  • Attention to detail, problem-solving, and analytical skills.
  • Exceptional written and verbal communication skills.
  • Strong organizational and planning skills in a fast-paced environment.
  • A creative mindset with an ability to suggest improvements.

What We Offer:

  • A competitive salary of $20-$22 per hour, depending on experience.
  • A generous benefits package, including paid time off, holidays, and opportunities for growth and development.
  • A dynamic and supportive work environment with a talented team of professionals.

How to Apply:

Please submit your application, including your resume and a cover letter, to Pridestaff. We look forward to hearing from you



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