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Clinical Audiology Support Specialist

2 months ago


Pensacola, Florida, United States West Florida Medical Center Clinic PA Full time
Job Overview

POSITION SUMMARY

The Clinical Audiology Support Specialist plays a vital role in the operations of a medical practice, providing essential assistance to audiologists in delivering high-quality patient care. This position encompasses a variety of responsibilities, including patient management, administrative tasks, and support during clinical procedures.

KEY RESPONSIBILITIES

  • Professionally handle incoming calls, schedule appointments, and address patient inquiries with comprehensive knowledge of available services and products.
  • Monitor and verify the status of workers' compensation claims and necessary authorizations.
  • Support audiologists by managing patient overflow, conducting hearing screenings, performing diagnostic audiometry, and assisting with hearing aid evaluations and repairs, while meticulously documenting all activities.
  • Provide assistance to walk-in patients as needed.
  • Prepare equipment for Auditory Brainstem Response (ABR) and Otoacoustic Emissions (OAE) testing, offering support during these procedures.
  • Receive and check in deliveries, including new hearing aid orders and repairs.
  • Assist in coding invoices for review by the Director of Audiology.
  • Maintain an inventory of office supplies, including hearing aid batteries, brochures, and necessary forms.
  • Manage the patient database and ensure timely reminder notices are sent out.
  • Proactively identify departmental needs to enhance office efficiency and assist colleagues as required.
  • Perform the duties of absent staff members when necessary.
  • Complete additional tasks as assigned.

EDUCATIONAL AND EXPERIENCE REQUIREMENTS

  • Preferred: State of Florida Audiology Assistant license at the time of hire, with the requirement to obtain licensure within eighteen months of employment.
  • Must possess and maintain Basic Life Support (CPR and AED) certification in line with American Heart Association standards.
  • Minimum of two years of experience in a healthcare setting, ideally within a physician's practice.

PHYSICAL DEMANDS

  • Ability to exert up to 10 pounds of force occasionally.
  • Occasional standing and walking, up to one-third of the time.
  • Frequent keyboarding and dexterity activities, occurring three-quarters of the time.
  • Capacity to focus on a computer screen for extended periods.
  • Ability to perform repetitive hand and finger motions consistently.
  • Flexibility to work in various positions (standing, sitting, bending, and walking) for prolonged durations.
  • Effective verbal communication skills are essential.
  • Visual and auditory capabilities are required.

WORK ENVIRONMENT

  • Frequent interruptions may occur during daily tasks.
  • Availability to assist customers and staff throughout the day is necessary.
  • Extended hours may be required to meet departmental needs.
  • Experience in both clinical and administrative operations within a medical practice is essential.