Heating and Cooling Expert

About Zephyr

Zephyr is a pioneering tech-enabled home services platform dedicated to empowering technicians and delivering exceptional homeowner experiences. Our mission is to perfect the home services experience from the inside out by investing in our technicians and leveraging operational excellence, digital intelligence, and enhanced talent development practices.

About Plumbing System Inc.

Plumbing System Inc. is a reputable, Zephyr-affiliated local brand business with over 30 years of experience providing top-tier service and quality products in various regions. Our commitment to excellence has earned us a strong reputation in the Vail Valley and Summit County areas.

About This Role

We are seeking a skilled Lead HVAC Technician to join our team. As a key member of our team, you will be responsible for diagnosing and repairing heating and cooling systems, providing exceptional customer service, and making informed recommendations to customers.

Key Responsibilities:

• Complete all general HVAC in-home service calls, ensuring timely and efficient resolutions.
• Establish strong customer relationships to sell the right products and services, meeting customer needs and expectations.
• Conduct thorough troubleshooting to identify heating and cooling system malfunctions, using your expertise to provide accurate diagnoses and recommendations.
• Educate and assist customers in selecting the best finance options and maintenance plans, ensuring they are well-informed and confident in their decisions.
• Explain replacement opportunities for aging, inefficient, or underperforming systems, highlighting the benefits of upgrading to newer, more efficient models.
• Meet or exceed revenue goals, understanding your service criteria and holding yourself accountable for delivering exceptional results.
• Present yourself as a professional and knowledgeable expert, winning new referrals and repeat business through your exceptional service and expertise.
• Collaborate with customer service and dispatch teams to ensure overall business success.
• Maintain a clean, organized job site and well-inventoried truck, adhering to high standards of professionalism and attention to detail.
• Participate actively in all training exercises, morning meetings, trade shows, and retreats, staying up-to-date with industry developments and best practices.
• Train and mentor apprentices to ensure quick, accurate repairs and installations, fostering a culture of knowledge sharing and growth.
• Ensure accuracy and timeliness with invoices, time cards, curbside feedback, and option sheets, maintaining high standards of professionalism and attention to detail.

Requirements:

• Licensed with knowledge of local HVAC codes and the ability to apply them on the job.
• Proven track record in heating and cooling systems, including the ability to draw simple diagrams, read blueprints, and other diagrams.
• Continued education and training to obtain NATE certification, staying up-to-date with industry developments and best practices.
• Highly organized with exceptional follow-through abilities, ensuring timely and efficient resolutions.
• Strong verbal and written communication skills, able to effectively communicate with customers and colleagues.
• High integrity with advanced social skills and the ability to build strong connections with customers and colleagues.
• Strong desire to continuously improve and grow as a technician, seeking opportunities for development and advancement.
• Demonstrable analytical skills and attention to detail, able to read and interpret blueprints, plans, and manuals.
• Proven ability to install, replace, and service HVAC systems in new residential and commercial properties.
• Competitive individual contributor who also thrives in a team environment, seeking opportunities for collaboration and growth.

Working Conditions/Physical Demands:

• Must prioritize safety as the primary job responsibility and have general knowledge of safe working practices and OSHA requirements.
• Regularly and routinely required to sit, stand, walk, stoop, use hands to handle controls, hear, and talk.
• Must be able to climb ladders, work in hot and cold environments, and work in small crawl spaces.
• The ability to regularly lift and/or move 50+ lbs is required.
• The work environment can vary depending on the season and scope of work – employees are required to work outdoors throughout the seasons.
• This role is expected to work Monday through Friday from 7:30am-5pm, with occasional on-call weeks.

Compensation and Benefits:

• Competitive pay: $35-$45/hour or more, depending on job-related knowledge, skills, experience, and location, plus performance-based incentives.
• Benefits: We offer top-notch benefits, including various medical, dental, and vision plans, 401(k) match up to 3.5%, 100% company-paid long and short-term disability and life insurance, cell phone reimbursement, work-from-home stipend, and flexible spending accounts for health and dependent care.
• Training and career growth: We are scaling quickly and would support this person's career growth and development.
• Paid time off: Company-paid holidays, unlimited PTO, and a paid parental leave policy.

Zephyr and its companies are proud to be an equal opportunity employer, providing employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected status in accordance with applicable law.

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